At Carter’s Pet Market, we want both you and your pet to be happy with your purchase. If something doesn’t work out, we’re here to help—

🐾 Food & Treats

We understand that pets can be picky! For that reason:

• Opened bags of food or treats can be returned within 7 days of purchase if your pet doesn't like it. Please bring the original packaging and receipt.

• Unopened food or treats may be returned or exchanged within 30 days of purchase.

🐶 Toys, Collars, Accessories & Other Products

• We do not accept returns on used toys, collars, leashes, beds, bowls, or other pet accessories due to hygiene and safety concerns.

• Unopened and unused items in original condition may be returned within 30 days for a refund or exchange.

📦 General Conditions

• All returns must be accompanied by a valid receipt.

• Refunds will be issued to the original form of payment.

• Items purchased on sale or promotion may be final sale unless otherwise noted.

• Carter’s Pet Market reserves the right to refuse returns or offer store credit based on the condition of the item, frequency of returns, or other factors.

⚖️ Case-by-Case Flexibility

We know not everything is black and white. If you’re not sure whether your situation qualifies for a return, just reach out—we’re happy to work with you on a case-by-case basis to find a fair solution.

📬 Contact Us

Questions about a return or refund?
📧 Team@carterspetmarket.com
📞 713-253-7718
📍9333 Katy Fwy, Houston, TX 77024