Privacy Policy

At Carter’s Pet Market, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app and related services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Processed securely via our third-party payment providers (we do not store your full payment details).

  • Device & Usage Data: IP address, browser type, device identifiers, and interaction data to help us improve app performance and user experience.

  • Location Data: With your permission, we may collect location data to enable delivery services or offer location-specific promotions.

2. How We Use Your Information

We use your information to:

  • Fulfill and deliver your orders

  • Communicate order status, offers, and updates

  • Improve our services, app experience, and customer support

  • Prevent fraud and secure our platform

We will never sell your personal information.

3. Sharing Your Information

We may share your data with trusted third parties only when necessary:

  • Delivery and logistics partners

  • Payment processing providers

  • App infrastructure and analytics providers (e.g., Firebase, Stripe, Google)

All partners are required to maintain confidentiality and use your data solely for service delivery.

4. Your Choices & Rights

You may:

  • Update or correct your personal information in your account settings

  • Request deletion of your account by contacting us

  • Opt out of promotional emails via unsubscribe links

Note: Transactional messages (e.g., receipts, order updates) will still be sent if you place orders.

5. Data Security

We implement industry-standard security measures to protect your data. While no system is 100% secure, we take every reasonable precaution to prevent unauthorized access or misuse.

6. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy occasionally. Any changes will be reflected here, and your continued use of the app indicates acceptance of the updated policy.

8. Contact Us

For questions or privacy-related concerns, contact us at:
📧 Team@carterspetmarket.com
📍9333 Katy Fwy, Houston, TX 77024
📞 713-253-7718